Customer Service Representative B2B Automotive Web Applications (m/f/d)

About AutoDo

For over 25 years, we have been a leading international provider of software solutions for the digital management and marketing of vehicles. With our dedicated team of 15 experts, we successfully advise and support our customers in the passenger car and commercial vehicle sectors with comprehensive web applications, such as a sales workspace. Innovative concepts and a clear customer focus are at the heart of what we do.

Your tasks

• You are the first point of contact for all customer inquiries and assist with our web applications and other services.

• You handle and resolve product-specific customer inquiries via phone or through the Zendesk ticket system.

• You create detailed tickets for 3rd-level support in Jira.

• You advise our national and international new and existing customers on our product portfolio.

• You configure customer system accounts and interfaces, set up user roles, activate users, and much more.

• You assist in documenting and maintaining our applications, processes, user manuals, and training materials.

• Optionally, if interested: After gaining experience, you get involved in training or independently design and conduct online training sessions.

Your profile

• You have a commercial or technical vocational training - career changers from automotive or vehicle trade sector are also welcome.

• You are equally passionate about customer support and web-based IT topics.

• You work reliably and solution-oriented in a team, can think in a structured way, and enjoy helping others with their solutions.

• You enjoy interacting with people over the phone and your German language skills are fluent in both spoken and written form.

• Additional foreign languages are an advantage, as we operate in an international environment.